i just did a simple calculation, about 35k bitcoins are traded on GDAX every day. At its current price of $6900 and a trading fee of 0.3%, the exchange puts about $700,000 in its pocket EACH DAY and it is ONLY for bitcoin. After including all other cryptos, this number can go up to more than $2MM. Since the exchange is active 365 days a year, the exchange's annual revenue can reach almost $1bn!!
the exchange makes a lot of money, but it does not have enough staff to answer the support tickets, the exchange has a lot of money but there is no phone number and no legal accessor, the exchange has a lot of money but there are no physical offices and licenses. becomes a very worrying situation of how it is possible that someone who owns an exchange that makes huge profits has no desire to have a physical office, telephone number and staff enough to provide quality support services.
I would like someone one day to create a thread with details of how many staff each exchange has to know what exchange we have to use and what exchange we have to avoid.