Last time I couldn't log in, it took three months to resolve.

Should have had the coins out then, but I'm stupid.

Now, the site recognizes my email and user ID but not the password. All attempts to reset the password via the emailed reset password link fail.

I put in a support ticket, but need the money really fast this time. So I want to just get the coins out of there. A dog with a severe subaortic stenosis needs an operation, an expensive operation. I don't have time to be messing about while things are flagged for admin action etc. for weeks and weeks and weeks.

If Patrick or Amir are around, check your support tickets please. I know that is the way you prefer to be contacted, and for protocol's sake that's what I'm doing first, but I don't have long. I would like to be in my account by noon, UK time tomorrow so I can sell the coins and book the op.