AgeraS,

Several issues with your deposit and KYC:

1) Your check did not have any username written on it
2) The email address you provided on the check was incomplete
3) Your initial KYC application may have been incomplete or not upto quality guideline requirements, so your account was not verified. 
4) Your subsequent verification requests have come to the helpdesk - they cannot work with sensitive documents and cannot help with KYC.  I have forwarded your new documents to compliance for processing.


These four issues have delayed your resolution.

Thank you.