Hi there!
50BTC has covered all losses. Users were never affected.
In this difficult time for us, we are looking forward to your support and understanding.
-- okay - users were most certainly affected by not being able to access their funds. This is understandable now that we know you cannot identify the exploit, therefore you do not trust your billing software, so we cannot get valid information from the site, or make withdrawals based on a known exploitable software package. this I accept and should have been made aware of earlier (you may not have lost all your hash power as well)
At this moment we are working around the clock to restore the database and we need your assistance, because each user's case is handled individually, so please be patient.
- We appreciate your hard work, which is in your self interest. We hope you take the above into consideration when you determine the 'special conditions' for past, loyal members of your pool. Your lack of response to the members that you serve and that make 50BTC.com a viable enterprise has, as you can see, had a devastating effect on your ability to retain hash power/ customers. You provide a service for your members and should have had this as your primary concern. Things may have gone very differently.
In this difficult time for us, we are looking forward to your support and understanding.
there is more understanding now that you have communicated something that we can understand. We do wish you well, and hope you continue with more honesty, transparency, and frequent updates. Again, it is in your best interest. I for one would hate to see this be the end of this pool.