Hi Flyboy ,
   With EMA about 70% of your trades will be small loss trades and the 30% profit trades should cover any losses plus a decent profit. Now when there is extreme volatility you get what in mathematics are called "mean deviators" profit or loss trades that are way out of the expected average range. It is because mean deviators are inevitable in any market, especially one as volatile as Bitcoin, that we say EMA is a long term strategy; it takes a large number of trades (the more the better) to bury mean deviators and for the math behind EMA to kick in (Think: The Law of Large Numbers).

We have had this discussion in the thread before and people using our bot tend to come out ahead over the long term. In the short term, we acknowledge that trades like the one you experienced may happen because a small number of trades will tend to produce random results (be they profit or loss). You have to either decide to stick with it long term or not do it at all; this is not a "Get Rich Quick" scheme.

Please let me know if you need anything at all .

Pablo.