Why didn't you freeze your account?Did you keep tweeting them and email/helpdesk them from the time of hack?If you timestamped this they might refund you for your loss.
I wrote to them all two weeks. They did not answer, I immediately protected the account and changed the password. But the output was pending in anticipation, I asked them to cancel the withdrawal of funds. But they did not.
I also created a ticket after they had already sent money and asked them why they did not answer me when the withdrawal was pending. But they closed the ticket saying that the funds did not return. And they did not explain the reason why there was no answer.
p.s. I will never return to this exchange once they can not even reply to the ticket at the time.
I believe now only in BTC plus, and I hope that someday we will go upstairs in price and I will be able to buy accommodation by the sea and invite the whole team of bitcoins plus to visit me. ;-) ( This is my dream.)