So the filthy thief hacked both your email AND poloniex account?How did they manage this I wonder?Sorry for your loss.
I lost access to e-mail after hacking my poloniex account.When I found it, I immediately recovered mail and account on the stock exchange.But I saw in the status already output in anticipation of my bitcoins. I wrote immediately to the ticket in technical support, wrote to the mail, They did not answer me, after 2 weeks they withdrew their money to the hacker.
p.s. sorry me bad eng
The hacker would need to be able to confirm transaction using your email also so he must also have hacked both your email and polo account.How he did this is hard to guess but many people have also complained that verifying your account and being forced to do this causes security flaw allowing any hacker now to withdraw up to $25k in one day instead of the old amount of $2k.
after 2 weeks they withdrew their money to the hacker
They should refund you something if you were not able to freeze your account because of no support.