So once again, instead of reading my ticket (in which i gave them my full name and adress) or looking at the related ticket #2770 i referenced (in which i gave them my full name and adress more than two weeks earlier) they just wrote something random. Well, of course, i pointed out to them where they could find my name and adress in the ticket (it is line 7).
I am now waiting for three days to get any new information, and for a month in total. Which sucks. Hard.
Why give them an excuse to delay you further?
I would have replied with my full name and address instead of referencing an old ticket. Be redundant - don't expect them to go out of their way to give you money.