as I already sent them an email giving them 7 days to answer, i'll wait that time for next steps.
dont wait you will loose out if you do you have to act on this or walk away from your money its that simple , you all have to act now if you want any of your money back !!!!
He has acted, he wrote to them demanding a refund within 7 days. He has to wait for that to expire before starting a small claims court case.