I see you guys have changed your F.A.Q.
Before you stated that the bit-coin rate is determined(based on Mt.Gox's) by the time-stamp on the receipt received when the cash deposit was made.
Now, The FAQ now reads: bit-coin rate is determined as at the time the BIT-COIN is being released to the buyer!
Man this is very problematic and VERY vague.
Which means you can literally sit on one's $ for up to 24 hours and watch what happens with the fluctuations before sending the BTC?
CATEGORICALLY, when a cash DEPOSIT or any cash payment was made...in normal business terms, it should signal the instantaneous disbursement or render of service.
Point is, YOU CANNOT DO that MAN!
Time-stamp as at when cash was made to the account should be norm. It's how everyone else does.