Post
Topic
Board Service Discussion
Re: I lost my faith in Blockchain.info
by
koelen3
on 29/10/2013, 22:01:29 UTC
Your password isn't working because someone intercepted your email and changed it, most likely.

Yeah right, how could anybody hack my e-mail that has a 15+ characters password with combined UPPER & LOW case and special signs...
This isn't the case as I could log in right before making a new address...

We're extremely limited in what we can do for issues involving passwords not working. We can help track down lost identifiers, reset two factor authentication & IP locks, and even provide a history of backups for a user's wallet. Unfortunately if the password does not work then there is nothing more we can do. We have the lost password mnemonic page (https://blockchain.info/wallet/forgot-password?guid=). Whenever a password is changed by a user they need to make sure to note the new mnemonic. Otherwise the old password will still display when you enter the old mnemonic in. We certainly don't want people to lose access to their funds, so we try to offer as many backup plans as possible.

I would've asked for a back-up right after and right before the new address was made.
But your support Mandrik closed the support thread.

But I just noticed he opened one again, thanks for that.