Could you link me to where it has the wallet maintenance info?
I don't know if that's true, but if you had to check out an entirely different web page then that's absurd. I wasn't saying that you held full responsibility, I'm just saying that you could have avoided this if you looked more closely before depositing.
Sure:
https://hitbtc.com/system-health So always check this before depositing etc. Still you will not get informed by the exchange when you register an account that it works this crappy way with them.
Btw. the last column implying at some coins that there are actions taken is quite misleading: I've seen many like mine, on which labels like "investigating", "upgrading" etc. did not change for days.
Regardless, they should still be able to refund you the deposit. But how long that takes you never know, it could take months before the wallet gets out of maintenance.
Yep, this damages the image of all cryptos. So I hope, they do better in the very near future or get blacklisted by the major coins so they might vanish with their destructive business model.
Any losses incurred you just have to cop it. Hopefully it's not too much.
Thank you and no: It is not too much because I tried with a rather small amount to check if it works ok. Obviously it does not so I wanted to share this experience as a warning for others who might loose thousands this way.