I made a "test" deposit over 2 weeks ago. Followed all directions. Never saw the deposit.
Followed directions to make a "support Ticket," and included all info they asked for.
15 days later the ticket is still being processed.
No telephone number listed to call customer service.
No info on coinexchange.io at the SEC.....
So far, I have not observed any problems with this jury, but I prefer to use other exchanges. For example, such as EXMO. I think they are safer