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I had collected a number of questions the days before, mainly around how to deal with MPP. HF is acutely aware of the issues a delay is causing and they were certainly interested in exploring what can be done with MPP to help customers succeed as that is the original intent of the program in the first place. I suggested approaches such as starting the timer on Nov 1st and/or accelerating the release of new MPP modules to compensate for delays. etc. They have to operate under an number of constraints so there is no clear solution they could share with me at this point but I'm confident they will work something out.
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The intent of a business is to make more money then expenses as much as possible. If you think any business has some sort of different charity intent then I got a bridge to sell you. It might even hash or some thing like that. There is no solution to their desire to make more money. They advertised MPP to collect more sales. It had zero to do with wanting customers to succeed because any ASIC seller wants to sell their ASIC for the maximum amount possible. Your visit reminds me of in-person accounts of visits to Enron. Lots of fluff.
Any company that consistently screws their customers will not be a company very long (unless you are a monopoly or BFL apparently).
While I agree that HF is a company and companies will try to maximize their profits I think reality is more nuanced than that. There needs to be a balance. They need to provide value. They need to build a customer base. They need to build a reputation. But thanks for your constructive feedback.
Keeping customers happy DOES maximize profits in the long run.