just to give some background I also was a happy customer for over a year, then around June "Jay" starting sending out emails like this:

My sincerest apologies for the unforeseen circumstances leading to the delay in processing your order. Unfortunately, we are dealing with a major situation involving the banking industry in the USA - as a whole, the bankers have decided that any Bitcoin-related companies and individuals are no longer allowed to retain accounts with any financial institutions. This means that we are experiencing severe issues with elements of operations such as paying FedEx for postage, et cetera. While all of our staff are actively working to resolve the situation as quickly as possible, this means that our full attentions have been dedicated to restructuring elements of our internal operations in order to establish a long term solution.

I appreciate your patience, and we will be shipping throughout the weekend to catch up on the backlog, so you should see a few shipping notifications within the next day or two.

Thanks again,
Jay

And This:

We've been shipping as much as we can, but as I mentioned in my previous email we are currently facing extreme adversity within the financial sector that requires my full-time attention to resolve. You've ordered enough from my company to know that I've got the best intentions of all of my clients, and Bitcoiners as a whole, at heart and that I'm doing everything in my power to get as many orders pushed out as quickly as I can no matter what unforeseen circumstances come up. I'm nearing completion of a significant restructuring with long-term amelioration in mind, and I do appreciate yours and everyones' patience during this unexpected banking-hell; we'll soon be moving faster than ever before.

In the mean time, for an idea of the kind of situation I'm facing, I'm already passing $20k out of my own pocket in legal expenses fighting the banks over the last month - sounds lovely, right? That just goes to show the kind of dedication I have to my clients which I don't generally talk about which really goes unappreciated.

Anyway, you'll get a bunch of tracking information ASAP, and thanks again for being patient with the current delays,
Jay

And This:

My sincerest apologies again for these unforeseen circumstances. The queue is cut down substantially since we had significant inventory on hand during this period and were able to send everything in our vaults already. I'm going to try to get everyone taken care of within the next 10 business days ideally, although it may be shorter or longer depending on the extenuating circumstances.

Thank you for your patience, I really appreciate it!
-Jay

And This:

We'll be doing our next shipping day hopefully at the end of this week. Our banking issues are nearly resolved, we're just waiting for our last couple of bank accounts to be finalized and we'll be flowing again. Thanks for your patience, I really appreciate it - the industry-wide prosecution of Bitcoin companies and individuals by bankers is a difficult thing to overcome, but we're nearly done forming a permanent resolution. This will allow us to continue to provide a way for Bitcoiners to securely cash out without dealing with the less-than-friendly banking industry, which should prove invaluable as the banking/exchange situation will likely become more problematic for the public at large in the future.

Thanks again for your understanding, much appreciated!
-Jay

And This:

We're aiming for end-of-week this week. Thanks for your patience, I wish there was more I could do to expedite the process but the banking industry is proving extremely difficult to work with right now.

-Jay

And This was the last email I got from "Jay" on 9/12/13

Hi,

We have a shipping day as soon as tomorrow, but things will definitely start moving again any time in the next few business days. My apologies again for the delay, our hands have really been tied in this situation with no recourse whatsoever.

-Jay


Despite all the promises I am still owed 10+ oz gold and 100+ oz silver, and until I get what I paid for I will continue to call them what they are SCAMMERS!