I am experiencing the same issue 5 bitcoins - processing... Been 4 days now.
I've called 4 times in the last 4 days.
Every time, they're in a meeting and they will call me back. Still haven't heard back. I asked if they are receiving a lot of calls or have heard of other ppl's funds getting stuck and they tell me they haven't.
Not a happy camper right now...
My brother has 2 bitcoins stuck in limbo for over a week now.