Our marketing explicitly states that when a customer uses a branch or other point of exchange, they are exchanging their Euro for Bitcoin, we are educating the population on Bitcoin from the outset.
Thanks for your answer, it is appreciated by me that you will discuss this directly.
Please indulge me with some more simple questions so we can follow this through and you can prove me wrong.
If you have exchanged their euros for bitcoins, as you have just confirmed (just like a currency exchange) then at that point you will be telling them they own a specific amount of bitcoins. What happens when Bitcoin then doubles in price, do they still own the same number of bitcoins or will you then be telling them that you had to take some back from them?
Mate, why are you asking questions you know the answer to? Not even good questions at that? It's just a time wasting exercise. If you want private answers then ask over pm or go to a conference and meet in person.
You're deliberately misunderstanding or misrepresenting what they are doing. If it isn't deliberate, you need to go read the prospectus again, not keep asking the CEO.