Yes, try to be arrogant C-cex. My ticket is still unanswered since December but please refer your users to the support page.
So far you proved you're frauds. Simple as that.
Can't be - we answer all tickets which does not have foul language, threats or abuses. Please, make new ticket - we will sort it out. Make sure your answer is the last in ticket messages if you are not satisfied with our last answer.