I tried to contact them via all official means, including their support tickets several times. There is a bot, that just closes the tickets automatically. So far I tried opening 5 tickets and all of them got closed.

The latest problem I have is that there is a customer who claims to have paid and gives me a tx id. I try to submit a ticket regarding a payment that is not showing at all in the dashboard, and of course the bot closes the ticket automatically, because it can't recognize the transaction id, which is normal, because it is not on their system. i tried to submit a ticket on customer's behalf and again the bot is not recognizing the transaction and doesn't even let me post a ticket. Whatever I try the bot simply closes all my tickets after a few minutes. I could show you screenshots of all that. It is extremely frustrating.

If someone with a higher level could contact MrData regarding this thread it would be great, otherwise we have no other choice but to abandon coinpayments, due to effective lack of support. Otherwise their service seems quite nice, but the missing support is a serious obstacle to doing any normal business with them.