Hey, just a thought.
Taxing Crypto is becoming a thing. You probably need more staff.
Especially considering you are using this as a primary support solution.
Get more staff please and get the bugs worked out of your system and you will position yourself as the worlds leading application for the purpose.
Our primary support page is
https://cointracking.freshdesk.com.
The fact that we are available on bitcointalk is an additional service.