Hey guys - sorry for the undue worries here.
In short, we had a syntax error in the ACH file we submitted to the bank last night. By the time we corrected it, the "bank cutoff" for the day had already past, although we submitted it only half an hour or so later. The net effect of this is what you're currently seeing - orders marked as "completed" because we have actually sent the instructions to the bank but they won't be processed until this evening when the bank does their daily processing. One of the unfortunate downsides of working within the traditional financial system (and their very old codebase), and why I love Bitcoin.
Wanted to make sure you guys understood what was going on!
Olaf, having "errors" when dealing with bank transfers shouldn't even be in same sentence. When you dealing with people's money you really shouldn't have any "errors". What is being done to prohibit this from happening again? Are you compensating for all the days you are holding people's money hostage that can be making money? I sold bitcoin using Coinbase on October 30th and here it is November 5th with no money in site. I know you guys love to blame the traditional banking system, but I don't think they had anything to do with it. Be a stand up company, isolate the people that have posted here and are having problems and contact them. You asked me to message you a day ago with my info....I did and got zero 0 response back from you.