They have time to post such news, but don't have the time to participate in their own forums and help people out on their devilish products? They aren't thinking people are going to buy from them again, do they? Is making an announcement like that just a start of mind controlling techniques in the marketing world? Also, if you tried to visit that link
www.ast.com that is IN their news publication it doesn't even work.

1. The press release is from Alchip, not KnC. It's hardly mind control.
2. There just aren't enough bodies currently to maintain the forum ontop of all else. If you honestly think the reason is they cannot be bothered that's either naivety or ignorance. They have a dedicated customer support, the forum isn't a priority in my mind. It's one of the things they want me to work on and I'm flat refusing to be honest. I'm a bit disenchanted as to how I was treated here, entire threads abusing me, I'm not keen on more. I'd rather customer service focused on individual issues, and when/if my other work load dies down I'll consider it, but everytime I post I get multiple PMs.
3. Personally my own opinion i'e always followed and enjoyed the banter in Bitcointalk.
4. Thanks for letting me know about AST's deadlink, again it's Alchip 'a release. You can see it was posted y'day online. I presume they either added the incorrect link, or the site is down.
Edit: Here's the OG;
http://www.digitimes.com/news/a20131105PR202.htmlAnd AST's correct link is;
www.ast.co.il I'll get it fixed

I am sorry that you took some heat here. We all know that you meant well and that you were pretty much a neutral party until you joined knc. But you could have known there would be a shitstorm coming your way the moment they messed up their delivery for some people while others got their orders on time. Again, not your fault, I know. It was just very very VERY badly handled by KNC.
Also, there is no dedicated customer support. There are 4 people working customer support for a multi million dolalr company. But at least those 4 are halfway competent and know their jobs.