Yep, you are right that is standard procedure to replace the tokens in case of swap or migration to other protocol. That should be hassle and trouble free for holders of any token. Now to force people to submit their documents for swapping purpose is beyond ones comprehension. If KYC was required it had to be completed in ICO times not now like this.
Guys, you are completely right, but World changes every day and initially KYC was not planned... But it required for legal.
Pay attention, that for small tokens holder (<5000$ equivalent in PROOFs) you need to give us NEM address only and tokens will automatically transfer to NEM. For large holders we need additional information and documents.