Well, I guess IceDrill didn't get his answer, or he didn't post it.  

I retain a positive outlook, but I'm adding my voice now to those saying that HashFast needs to step up to the plate with improved and more detailed communication.  

HF doesn't have to publicly engage every itchy customer with 500 repetitive and pedantic questions and demands, but statements clarifying the state of affairs and the company's plans are in order.  

It's important that these statements be specific and unambiguous.  They should not be laden with squishy qualifications or conditions that cast doubt on the meaning of what's being said.

Crisis Communication 101.  They teach crisis communicators some underhanded tactics, but some good stuff too. The cardinal rule of crisis communication is to get out in front with the facts.  Not getting out in front with the facts leads to rumors, conspiracy theories, anxiety and a disgruntled public... sound familiar?