Post
Topic
Board Mining (Altcoins)
Re: Swedish ASIC miner company kncminer.com
by
Bargraphics
on 06/11/2013, 18:00:46 UTC
I'm going to swipe bobsag3's response and respond...

Depends on what you call "under performing."  My module would run for almost exactly 30 minutes at 70 Gh/s and then shut the machine down.  Period.  Had to power off and back on to get the Jupiter to come back up.  30 minutes later, dead again.  I isolated the problem to one particular module, even swapped it into another machine - 30 minutes later, machine dead.  Running the module by itself - 70-80 Gh/s, and machine dead after 31 minutes.  Tried every version of firmware - same result, module would run for 30 minutes about, then kill the machine it was in.  Every time.  Every version.  Every machine.

I couldn't seem to get the point across to customer service that the module would run for almost exactly 30 minutes, and then kill the machine it was running on.  I spent a week trying to explain the problem, then finally got fed up with it and "strongly requested an RMA" after playing "what happens if" games for a week and a day.  Returned the module, and it has disappeared - no acknowledgement of it arriving, no status, no return shipping info TWO WEEKS after the tracking number shows it was in their hands.

That is unfortunate,

I'm sure you've tried to reach out to them and they can't find it?

Send Bitcoinorama a PM and see if he might be able to look into it, also email sam directly as I'm positive he would want to remedy something like this asap as I imagine this isn't how they would like to do business.