I understand that you don't want to lose money while it is being RMA'd and they should as a company send some sort of compensation per Board that is sent back in based on current difficulty. This will be the only part that I agree with.
Thank you. For a moment I was made to think I am crazy among sane to expect no downtime with such equipment.
BFSB did advance RMA for me, in exchange for a bitcoin deposit. Went flawless, for both. This isn't a big thing to do, but extraordinary well received by customers, especially in the time-critical ASIC-Business.
To cherish the idea of bitcoin and one of its main advantages, fast transfer of values, it would be an easy win for both KNC and their customers to establish a comfortable RMA process.
RMA request -> bitcoin deposit -> delivery of replacement item -> return of faulty item -> reception and verification -> release deposit.
win-win, easy-easy
It makes you wonder how a company whose business revolves around Bitcoin, refuses to use Bitcoin as a security in order to minimize customer's downtime.
It's a standard back to base warranty.
What your suggesting is a total ball-ache.
You then need to block trace every payment, which become entirely more convoluted and confusing for customer service.
Keep it simple. Ship it, can you fix it? or is it something more involved? in which case ship a replacement - get it out the door as soon as poss.
If Redacted wants to share his original tracking code, and is happy with us sharing the return code - you'll see for yourself - turn around the same day.
You make it sound like the most complicated thing in the world, when in fact it is a trivial job when you pay enough people to do it.
But like I said: if you don't want to do something you make excuses.