I have to second that. It took me over a week of playing the game of "answering stupid questions one per day" before I finally managed to get an RMA-number. Now that I've returned the defective module to them, I've heard nothing - zip - zero for another almost two weeks.
That is why advanced replacement w/ security deposit (CC, bank wire, bitcoin) is the only viable option. Hopefully if KNC wants to keep playing dumb and pretending it can't be done other comeptitors will see an oppertunity to provide a better service.
As for bar, please don't make yourself look silly providing really weak and easily countered excuses you come up with off the top of your head. There is nothing to "game". A customer could not order and claim to or they could order and claim they never got the product. OH NOES ordering stuff can be gamed I guess KNC will stop selling products. KNC deals with the "risk" of being gamed on orders but can't on RMA.
What is the difference between an order and a RMA? Simple the first one makes you money. There is nothing more complicated about a "company ship first" RMA than a "customer ship first RMA" other than securing a deposit to ensure the customer returns the defective unit.
It's a standard back to base warranty.
What your suggesting is a total ball-ache.
You then need to block trace every payment, which become entirely more convoluted and confusing for customer service.
Keep it simple. Ship it, can you fix it? or is it something more involved? in which case ship a replacement - get it out the door as soon as poss.
If Redacted wants to share his original tracking code, and is happy with us sharing the return code - you'll see for yourself - turn around the same day.
How many RMA's are there? Sounds like a lot if it's so hard to keep track.
If someone sent me a fucked product, then wanted ME to pay to send their shoddy product back to be replaced, then wouldn't act reasonably and speedily send a replacement because I may be trying to con them in some way..ffs that's not a way to run a business.
It puzzles me how companies like KNC can spout all this commitment to the bitcoin economy, and not see that the bedrock of that economy is the ability for someone to mine the coins economically....and also the future of their business. People won't be back to lose another shitload of money in return for creating the coins to make the system work, funding the dev of the rigs...and being the only ones likely to not make anything.
In a gold rush the guys selling shovels don't break the miners legs with them..they need those guys to come back and buy again.