I am sure that there are thousands of cases of unauthorized transactions every day, but no one does anything with the problem, but only offers to buy hardware wallet.
I wrote about the theft, and how many people with whom it happened did not write anything?
Letter #2 from support:
Hello,
As a non-custodial wallet provider, we do not collect or hold information about users identity or have access to funds in any way. This protects peoples security and identity from malicious parties, however, it also means that we are unable to provide you with user information or control funds in any way.
Sorry that we could not be of more help.
Letter #1 from support:
Hello,
I'm very sorry to hear about this. You may have some type of malware on your computer that resulted in your funds being stolen because your private information was somehow obtained. One of the most common types of these are browser extensions posing as bitcoin price tickers that are actually stealing your account information. There's also the possibility that you visited a phishing site posing as Blockchain. We've also heard of computer viruses that detect when an address is in your clipboard, and replace the one you wanted to use with an address controlled by this malicious party.
By design, Blockchain never has access to users' accounts or funds. If you keep your password and private key backups secure, then your funds are always safe with us. Since this information has been compromised, be sure to never use this wallet or any addresses contained within it. I'd also highly advise against using the same password again. I'm truly sorry that you had funds stolen from you. That certainly is an extremely frustrating experience.
If youd like to learn more about how our wallet works, please visit:
https://blockchain.info/wallet/how-it-works.
These are really shitty answers.