I hate to be discouraging, but it might not be worth your time. Neither asic-hardware (cryptx) nor burnin bother responding to any emails having to do with refunds now, so you might start looking for other forms of recourse, whatever that may be.

I am no longer willing to excuse this at all. Once you stop providing responses in email or at least a status update to point to, all faith is gone. I lodged a complaint with BitPay, who said they will not resolve disputes, but they do log complaints. I will further investigate what legal remedies I can avail myself of in Germany this week.

If burnin or cryptx have something to say about the refunds, let it be soon and substantive, or prepare for the consequences of leaving your customers high and dry. Better than saying something, just do the refunds.

chrxn