Post
Topic
Board Mining (Altcoins)
Re: Dear KnC
by
CYPER
on 06/11/2013, 23:08:38 UTC
I can count the number of people that have (Serious) issues with KnC on one hand.

I'm talking about the people that are on here every day hooting and hollering about how bad of a company KnC is because of this and that.

Having 5 Disgruntled customers out of ~8,000 units shipped isn't so bad.

While I'm aware there are more issues than this, it seems the majority of customers are getting fixed by Firmware or their RMAs seem to be working.

Do you think I want to be one of those 5 people? Do you think there is any benefit to anyone that these 5 people exist?
I would have rather had my miners on the 15th or at least 2-3 days later, than expressing my negative views here. It was KNC poor planning or whatever other reason they are comfortable quoting.
And it's not like I was expecting to have my miners on the same days as Day 1 and 2 orders. I was comfortable having them 20 days after the 1st shipments were made, but they managed to stretch that into a 1 month delivery process without any concern of how the customers who ordered last would feel.

While I was impatiently waiting day after day to get some news I called numerous times expressing my concerns about the delay and enquiring about any possible compensation - both Liam and Keith were seemingly understanding and told me again both of them that they have forwarded that to Sam, who had responded that they will come up with something.
Today I was told rather directly with no right of appeal that no compensation will be given whosoever.


Are some people getting paid to talk positive about KNC?

Only Bitcoinorama hopefully.
In regards to Bargraphics I completely understand his point of view as he seems happy with what he got and why wouldn't he when he got some fat compensation + he already broke even. Who wouldn't be happy and talk good about KNC. I know I would if I was in same position as he is Tongue


But guys (i don't know how to say in english but I try, maybe someone can undestand it) look into yourself and a bit use your brain. What he got on the phone is the raw truth.

Back in june we paid a lot of money in 7 days for an unkown company. And the whole story now is only history....

I am not going to argue over that, but you don't tell any customer that. It's unprofessional and repulsive.