Sorry Bitcoinorama, but I have disagree with this return policy and the line of reasoning. Lots of companies ship out advance replacement parts with a credit card security deposit, no questions asked. It's flat out lazy for KnC to stick to their guns on this policy and I highly suggest that they revise it for the future.
For the most part, KnC managed to rise above the competitors - why not listen to your customers and go the extra mile? For a company that managed to get it 90% right, it sort of seems complacent and myopic to not want to improve the areas where there is definitely needed improvement.
There are many of us that will want to order from KNC again and improving the customer service would really lock in customer loyalty.
I am yet to hear a plausible explanation of why KNC do not want to use such form of RMA, apart from discouraging people to RMA.
It's the equivalent of my bank telling me: oh we can't accept money as a security deposit.
And it seems I am not the only one thinking it.
OMG, really? It has been explained, but I will to it again.
You are waiting for your miner. I have my miner, but want more boards (turn my Saturn into a Jupiter). I "game" the system by pretending to RMA my boards, pre-pay & all so they send them to me _but_...
... I never had bad boards, I just fooled them into selling me 2 more and effectively jumped in front of you in line.
Get it?
Thank you KnC for not allowing this to happen.
1 - I have Jupiters and even if I get new boards I have no place to put them on.
2 - KNC can request a high BTC deposit per board in order to discourage people from doing what you described. Would you pay 15BTC per board and then keep them?