On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire stating the reference number was incorrect and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.
Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".
My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution decision. To me it's irrelevant. All I need is my $10,000 back in my account.
Your assistance is highly appreciated.
Account #: up108984857
I would recommend letting
this person know about the issue, and hopefully he is able to resolve it for you directly. If you are not able to PM him due to newbie restrictions, then post on their thread:
https://bitcointalk.org/index.php?topic=318010.0CEX has had a lot of issues with fiat withdrawals in the past, so they've definitely got a history with this kind of problems.
They most likely couldn't transfer the money because of the fact that their bank account has issues, even though I don't know if that's true or not. In that case, they'll have to sort out the bank related issues first before they can send you anything.
BTW, why not post on your original account (
https://bitcointalk.org/index.php?action=profile;u=1446150)?