They have missed 52 days of payouts!
Is of knowledge of many people that cloud mining does not offer good profits, but this problem of lack of payments is much more serious, genenis mining has its "reputation" of being "reliable" because it made payments, but if it does not make payments it makes them scam company
at least they have some office so if you hire good lawyers it might be possible for you to get your money, I'm not familiar with the genenis mining terms of service, but I believe it's possible that you can get your money back