HITBTC 11 days passed- Give Me My Money, lost Ethereum

by contract eth ı sent. my fault, you said it will be handled manually.

happens in a few days, you said. but 11 days passed.

2.17556643 Ether

hitbtc ethereum my wallet: https://etherscan.io/address/0x34ff2539390c054cac26769c9b00525ce0ad3270

ticket: #269245