Yeah this whole thing looks fishy atleast, especially as the whole platform was marketed as high security wallet, in the end it doesnt seemed to be more secure then using a default wordpress and putting some bitcoind in background.
Especially the aggressive advertising of several channels is to blame here.
Ontop of that the refunding process has lots of contradictions, too. First he talks abouts full refund, then members of the forum report of partly refunds ... reminds of the bitcoin-24 process after all.
And who the fuck is "we" if he talks about "we" ... who are the other forum members that are part of this?