~snip~
its already useless to have these kind of steps or trying out to contact those persons, even if you do make emails or on support thing they wont really do anything at all yet they dont have the capability on such recovery and as already being said to their terms you would really know that they are not held responsible if theres such loss because it would be entirely on wallet holders responsibility on handling his own funds.
Contacting a person that is inactive for years is useless but I'm just pointing out the ANN thread for him to see on how inactive it is and as he is asking if there's a representative.
So there it goes, a representative but is inactive for years.
What I'm saying is they are active in their own platform support and I have no issues with it. And he already got a reply from the support that they can't do anything with it anymore.
Sorry for the loss cell.