CEO News Update 20 April 2018
1. CUSTOMER RESPONSE TIMES ARE NOW 72 HOURS
We have achieved our target to return to a 72 hour response time and I can confirm that all new tickets will be responded to within three days,
or sooner if we can. We are aiming to achieve a World Class Service standard and will be able to share more news on how we are going to achieve that moving forward soon.
We aim to consistently demonstrate to our users that we can deliver on this promise.
Opened: 4/17/2018 9:41:54 PM , 5 hours left. Are you sure you can confirm that? Hold my money and no response from 17april.