I am really surprised people are still using this platform and they have not rectified their issues, it was one of the best sites till 2016 but then their problem started and i faced the same difficulties, coins not appearing in the wallet and the customer support will response after a couple of weeks and so on, so i was forced to move to other exchanges and never went back, they were making huge amount of money and still they are not able to improve the system is just pathetic.