CUSTOMER RESPONSE TIMES ARE NOW 72 HOURS

Opened: 4/17/2018 9:41:54 PM Awaiting admin reply. How i can get answer and unhold my money? It's not my mistake or something. It's your unprofessional service! 

"We apologise for the delay. It appears that your withdrawal has failed to successfully broadcast to the network on the first automated attempt. I have escalated this to our Admin team to manually reprocess.
Please leave this support ticket open for communication and we will update you here with a transaction id once this has been resolved."

Where is my money??? HELPPPPP