It's too arbitrary. I hope that he's consulting with others before he makes these decisions. He should understand that there are many people -like myself- that would like to assist, and aren't out with pitchforks.
The thing is if he would actually care about that, he would investigate the alleged "hack"/get the information to somebody that would be able to help, but he simply doesn't do, but he has time to bring his coinchat service up again.