I have an issue with my account. I tried to reach through the chat and by email but it seems you haven't replied yet. Is there a way we could solve the issue by PM maybe?
I think their live chat is the best possible way to sort things out, they are not always that active here, only recently they came here to announce their addition of their new coin, live support might not be active round the clock but when you are active it is the best way to settle things rather than waiting over here.