last update, mail from those guys:

Hello,

First of all, let us thank you for your order with us!
There is no need for strong language, we can assure you that we do not
scam our customers and we run a legit business. Please refrain on this
kind of reports.
Your order is being processed now and the product is in stock and ready to
ship.
Please feel free to ask for more details if needed.


Kind regards,

Bitcoin Valley Customer Support
http://bitcoinvalley.ca