Live in US and after a rough time with CampBX decided to give BTC-e a try. Started out ok, I submitted a ticket 4 days after my wire to check on it. They replied same day and credited my account. Of course I'm thinking "wow I should have used them from the start". Next thing was they pretty much have an unwritten KYC requirement (On the wire info they mention something along the lines of "their bank might require ID and utility, if your money's on hold submit a ticket with the attachments". I did as instructed 4 days ago and again they replied quickly, this time with a one word "fixed". I'm thinking great. However when I login and try to withdraw my bitcoins, I'm still on money hold. Not sure what was fixed but after adding to the ticket a couple more times to let them know (politely) that the issue isn't fixed, I'm still on hold, I'm pretty much getting no responses since the obviously premature "fixed".

To wrap it up today I submit another ticket (because I've now determined they are just going to continue to ignore anything I add to the original ticket) mentioning I'm still on money hold and am getting no explanation as to why. I get a canned reply (to their credit somewhat quickly) that "money holds have a 24 hour waiting period after deposits, just wait". It's been four days, so obviously whoever replied couldn't be bothered with checking if there's a problem... In short not a good experience and having my BTC tied up with them has cost me some pretty good oppurtunities. I'm loving bitcoin but seems like all the exchanges have serious quality issues. Hoping at some point I can withdraw my bitcoins from them. For now I'll just watch the 30 day money hold timer count down, and hope someone there decides to do some customer service.