In most cases HitBtc does solve its matters, but it can take a very long while, which is the main concern. I can't comment on certain cases where people claim to have been scammed, but it is worrying enough to avoid it.

HitBtc has always been an exchange with a mixed user base. Half of them has never encountered an issue, while the other half is going through problems and annoyances all the time.

If I was a newbie looking for an exchange, after properly researching each possible exchange, there wouldn't be much left other than Binance and a few other exchanges behind it like Bittrex. It has grown this large for a reason.

Binance's current 24h volume hovers well over the $3 billion mark, which is insane. Not that long ago it was the new kid on the block, and now it's THE kingpin.