Does it make noise? With Bitmain ASICs that could be a good indicator that it is working.
In any case, that sounds like a lemon ASIC. You sure it wasn't damaged while you were moving cross-country? Good thing is that your warranty should still be active.
The fans come on at maybe 5%. It wasn't damaged. It rode in the car with me and I didn't open the box until today, so it was well protected.