Based on the fact that I deposited .1BTC a few days back, played 31 hands like it said
i needed to to clear my .025BTC bonus, and I withdrew my .1BTC but never got it.

It claimed I would get it in 1-3 hours.  I can't find any support online, and when you play
there, chat is disabled, so you can't talk to anyone.

A rep is welcome to come in and solve my problem.