I had a problem with account verification because of non-English character. After a month passed without any reply from support, I mentioned about the problem over twitter. Even I don't have more than 10+ follower, they sent an e-mail to and they said they are about to hire more people to their support team. Probably they found my e-mail address by ticket number. And a week later my verification was completed.
Yeah but, you shouldn't have to verify yourself in order to withdraw cryptos, that's pretty stupid and the fact that they did it without any kind of notice is suspicious. Any other exchange has a limit on how much cryptos you can withdraw without verification but all of them let you withdraw at least something.