Please answer the following quetsions (to make it easier for us to help you):

• What versions are you using: Nano s firmware, bitcoin chrome application, bitcoin application (on the nano s)?
  
  
• Did you verify the receiving address on your nano s when clicking 'receive' in the bitcoin chrome app?
  
  
• Does the address show up under 'Options' -> 'Tools' -> 'Sign message' from the drop-down menu?
  
  
• Did you verify wether the copied(?) address from the receive-tab matched the address when pasted (to eliminate clipping malware)?
  
  
• Is this the 'first' time you are using your nano s? Did it work (without a flaw) previously?