I got a message that they whitelisted me for future transactions, but there was no mention of the transaction I tried to make on 10/31.  That message came yesterday, and I replied saying I'd prefer to have the Bitcoin I ordered, but if they refuse to sell it to me, then they need to refund my purchase.  So far I've had no response from that and they still have my money (now over a week after it was ACH debited from my account).  Today was a Veteran's Day, so it's possible they've initiated a transfer of funds back to my account (which I still think is scammy...don't blame me for the price of Bitcoin rising and you not covering yourselves, Coinbase) but without communication I really have no idea what they're doing.