1.       CUSTOMER RESPONSE TIMES ARE NOW 72 HOURS
We have achieved our target to return to a 72 hour response time and I can confirm that all new tickets will be responded to within three days

I CAN CONFIRM THIS IS A LIE! Waiting from 17 april! Now its 25! 192 hours no response! No money, nothing!
https://i.imgur.com/Atmdog4.png